30-Day Refund Policy

30-Day Refund Policy

We accept return requests for eligible items within 30 days after the order is delivered.

Eligibility

To qualify, an item must be unworn, unused, unwashed, and in the same condition in which it was received, with original tags, accessories, and packaging. A receipt or other proof of purchase is required.

Items marked final sale, gift cards, personalized items, and items that cannot be returned for health or hygiene reasons are not eligible, except where required by law.

Start a return

Email b.proserve17@gmail.com within 30 days after delivery and include your order number and reason for the request. Do not send an item back until return instructions are provided. Unauthorized returns may be refused.

Return shipping

The customer is responsible for return shipping unless the item arrived damaged, defective, or different from the item ordered. We recommend using a trackable shipping service. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Damage or order problems

Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible with the order number and clear photographs so we can review the issue.

Refunds and exchanges

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider controls when the credit appears. Exchanges are subject to availability.