Shipping Policy
Orders normally require 2–4 business days for processing before dispatch. After dispatch, delivery within the United States typically takes 5–10 business days. Business days exclude weekends and holidays.
Delivery estimates are not guarantees. Weather, holidays, carrier disruptions, address problems, and destination may cause delays. International delivery times vary, and customers are responsible for customs duties, taxes, or import charges unless checkout states otherwise.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Tracking may take time to update after a carrier receives the package.
Shipping address
Customers are responsible for providing a complete and accurate address. Contact us immediately if an address needs correction. We cannot guarantee changes after processing or shipment begins.
Lost or damaged packages
If tracking shows a problem or a package arrives damaged, contact us at b.proserve17@gmail.com with the order number and relevant photographs or carrier information. We will review the issue and help with the available carrier process.